Review planning information for Service Manager.Read about what's new in Service Manager.They contain descriptions and workarounds for known issues that you should be aware of before you deploy Service Manager. The release notes article contains release notes apply to Service Manager.The glossary section is a list of terms and definitions used in Service Manager that have meaning specific to Service Manager.It also helps you create a deployment strategy that separates the Service Manager and data warehouse management servers from the computers that host their respective databases. The disaster recovery article helps you create a recovery plan for potential software and equipment failures in your Service Manager environment.The author article provides an introduction to authoring in Service Manager, including an overview of the Service Manager Authoring Tool, and contains tasks to author and customize management packs, which enable customizations in Service Manager.The day-to-day tasks article provides information about using the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization's computer infrastructure.The administrative tasks article provides concepts that are important to Service Manager administrators and it includes procedures that Service Manager administrators must perform to configure Service Manager.The upgrade article shows you how to upgrade from older versions of Service Manager. From the Start menu, open Control Panel > Services and start the.
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